Shipping & Returns
Shipping Policy
Shipping policy:
** Free shipping nationwide.
Circumstances that are unforeseen or beyond Medallion Interior’s control may result
in changes to the agreed delivery date and time of which the customer will be
telephonically informed and alternative arrangements will be made.
The customer is required to inspect products on delivery.
The customer or the person taking delivery on behalf of the customer will be required
to produce a valid identity document (ID card, Driver’s licence, passport) sign a proof
of delivery (POD) and the Own collection indemnity (OCI). Unless indicated to the
contrary on the POD, it is deemed that the product has been delivered and received
in good condition and, where appropriate, in accordance with the customer’s
specifications.
Should you wish to change any of your delivery instructions, please discuss this with
our consultant.
Shipping and delivery can be expected between 2-5 working days depending on
location. Should you not be available on the scheduled date of delivery, and the
delivery vehicle has to return with your products, a re-scheduled delivery will be
arranged, and an additional delivery fee will be charged. Specific delivery times
cannot be made or agreed to at the time of order, and Medallion Interiors does not
deliver on Sundays and public holidays.
A premium charge will be affected on Saturday deliveries and on deliveries that are
required sooner than the above stipulated days.
Return & Exchange Policy
Medallion Interiors has a no refund policy but will exchange any damaged or flawed
products returned in an unused condition within 10 days of purchase. Product
exchanges requiring delivery will be transported to the original delivery address
within South Africa. Hand-made Persian carpets can be exchanged up to 50% of the
original value under the condition that it has been purchased by Medallion Interiors
or Fars Oriental Carpets, with a valid invoice from either company. Persian carpets
can only be considered for exchange if they fall within 10 years of the purchased
date on a valid invoice. Persian carpets can only be considered for exchange if they
are in good condition, in which case an assessment and evaluation will be done on
the carpet(s) and value will be deducted depending on repairs, washing,
maintenance, restorations, refringing, recolouring, and deodorising that need to be
done.
It is acknowledged that exchanges are subject to product availability at the time of
the request for exchange. Medallion Interiors will check the condition of products
presented for exchange or returned as in accordance with Shipping and Collection
paragraphs (whichever is applicable) products are deemed to have been supplied in
good condition as checked by the customer at the time of purchase, delivery or
collection.
Medallion Interiors is unable to exchange goods where product characteristics and/or
imperfections were pointed out prior to purchase. Handling fees may be applicable to
exchanges/returns. For public health reasons, Medallion Interiors cannot accept the
return of some items.
No special orders will be subject to exchange/cancellation/return/refund. Physically
altered or partially disassembled products may not be returned. Should the customer
change their mind about a purchase, but the product is unflawed or undamaged
Medallion Interiors is not obliged to accept the return. Products purchased during the
annual sale will be subject to the terms and the conditions of the sale.